Open to cloud & technical support roles

Dylan Winkleman

Aspiring Cloud Engineer

Customer-focused technical professional building a hands-on Microsoft Azure portfolio — virtual machines, networking, DNS, storage, identity & governance, monitoring, backup, and CI/CD with GitHub Actions.

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About

Professional Summary

Customer-focused technical support professional with hands-on Azure cloud experience across virtual machines, networking, DNS, storage, identity/governance, monitoring, backup, and GitHub Actions deployments. Brings practical troubleshooting, documentation, customer communication, team leadership, inventory coordination, and process-improvement experience from construction and hospitality operations. Seeking a technical support, cloud support, or junior cloud engineering role where documented Azure portfolio projects and service-focused communication can support faster issue resolution.

Toolbox

Technical Skills

Grouped by focus area, reinforced through documented hands-on Azure portfolio projects.

Cloud

  • Microsoft Azure
  • Virtual Machines
  • VNets
  • Subnets
  • NSGs
  • Public IPs
  • Azure DNS
  • Static Web Apps
  • Storage Accounts
  • Blob Storage
  • Resource Groups

Identity, Security & Governance

  • Entra ID
  • Users / Groups
  • RBAC
  • Custom Roles
  • Azure Policy
  • Management Groups
  • Tagging
  • Private Containers
  • SAS Tokens

Monitoring & Operations

  • Azure Monitor
  • Log Analytics
  • KQL basics
  • Metric Alerts
  • Action Groups
  • Network Watcher
  • Azure Backup
  • Recovery Services Vaults
  • Azure Monitor Agent
  • Data Collection Rules

DevOps & Tools

  • Git
  • GitHub
  • GitHub Actions
  • CI/CD basics
  • Azure CLI
  • Cloud Shell
  • RDP
  • JSON
  • Docker basics
  • Technical Documentation
  • Troubleshooting

Professional Strengths

  • Customer Support
  • Face-to-face Communication
  • Conflict Resolution
  • Coaching
  • Inventory Coordination
  • Team Leadership
  • Process Improvement

Credentials

Certifications

Microsoft Certified: Azure Fundamentals (AZ-900)Certified

Foundational certification covering core Azure services, cloud concepts, security, governance, and pricing.

Microsoft Azure Administrator (AZ-104)In progress

All five AZ-104 domains reinforced through hands-on Azure portfolio projects.

Portfolio

Projects

Hands-on Azure labs documented end-to-end on GitHub — each repository includes setup notes and screenshots.

Monitoring & Incident Response

Azure Monitoring & Incident Response Project

  • Built an Azure monitoring environment for an Ubuntu VM using Azure Monitor metrics, Log Analytics, KQL, CPU metric alerts, email action groups, Network Watcher diagnostics, and Azure Backup.
  • Troubleshot a real agent failure on Ubuntu 24.04 by replacing the deprecated Log Analytics agent with Azure Monitor Agent deployed through a Data Collection Rule.
View repository
Identity & Governance

Azure Identity, RBAC & Governance Project

  • Provisioned Entra ID users and groups, assigned built-in and custom RBAC roles at scoped resource-group levels, and practiced least-privilege access control.
  • Applied Azure Policy, management groups, and resource tagging to reinforce governance concepts from the AZ-104 identity and governance domain.
View repository
Live · You're looking at it

Azure DNS & Static Website Deployment

  • Delegated a custom domain to Azure DNS, configured apex and www records, and deployed a live Azure Static Web App at dylancloudlab.net.
  • Automated deployment through GitHub Actions, connecting GitHub repository changes to Azure Static Web Apps hosting.
  • This very site is the project — you're looking at it right now.
View repository Live site
Networking & Secure Storage

Azure VM Networking & Secure Storage Projects

  • Deployed Windows Server VM infrastructure with VNet, subnet, NIC, NSG, Public IP, OS disk, and RDP access controls restricted to a single source IP.
  • Configured private Azure Blob Storage containers and least-privilege SAS access using read-only, IP-restricted, time-limited tokens.
Networking lab Storage / SAS lab
Load Balancing & High Availability

Azure Load Balancer & High Availability

  • Placed two zone-redundant Linux VMs (nginx, no public IPs) behind a Standard Load Balancer with an HTTP health probe and load-balancing rule.
  • Verified even traffic distribution across both backends, then validated failover — with one VM stopped, 15/15 requests served by the survivor with zero downtime.
  • Provisioned outbound for the private subnet with a NAT gateway and automated VM setup with cloud-init.
View repository
Shopify · Full-stack

Ovision — Shopify GPSR Compliance App

  • Building a Shopify embedded app using Remix, Prisma, Shopify Polaris, OAuth, Docker, and a PostgreSQL production target, with cloud deployment planning.
View repository

Career

Work Experience

  1. Talbot Construction

    — Carpenter / Contractor

    2024–Present Ladue, MO

    • Advanced from carpenter to contractor with added responsibility for project coordination, customer communication, and issue resolution.
    • Worked directly with customers to understand requirements, communicate progress, and maintain service quality in deadline-driven environments.
    • Helped manage materials and inventory, contributing to strategies that reduced unnecessary capital expenses and improved operational efficiency.

  2. Texas Roadhouse

    — Server / Manager

    2020–Present Wentzville, MO / Edwardsville, IL

    • Combined frontline service and management experience in high-volume operations, strengthening customer support, conflict resolution, coaching, and multitasking skills.
    • As part of the Edwardsville management team, helped lead the restaurant to $5M in annual gross sales by designing individualized sales and coaching strategies.
    • Assisted with inventory management and cost-control decisions while maintaining strong customer service and team performance standards.

Background

Education

Southern Illinois University Edwardsville

Edwardsville, IL · Attended May 2020 – Oct 2022